Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352486 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 18, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 25, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 18, 2026 Completed: Feb 18, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 5
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 5
Feb 18 → Feb 18 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Billing
0.1 days
Created: Feb 18, 2026 Due: Feb 24, 2026 Completed: Feb 18, 2026 (6 days early)
📅
0.7 days Total Age
⏱️
7.6d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 7.6 days stuck in "Closed"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
7.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Checked all connectivity Verified battery was good Performed electrical safety Checked scale calibration Verified bed alarm functionality No issues found
🔍 Technician Findings
Bed was tagged with red tag stating 'wont shut down'
⚠️ Problem Description
Tag says bed wont shut up
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 18, 7:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 18, 11:02 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
👷
Technician Assigned by Rhea Berry Feb 18, 1:16 PM
Technician: Side Kick Technician
💵
▶
2 Expenses Added Feb 18, 1:49 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2h 52m, 0m
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Feb 27, 10:11 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 8d 20h
📨
▶
2 Status: Invoice Pending Feb 27, 10:57 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255180

Bottlenecks

Closed
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 18, 7:58 AM
Invoice #
SM-255180

Work Details (2)

Name Type Status Qty Amount Date
WL-03110478 Expenses Open 2 $0.00 Feb 18, 1:49 PM
WL-03122842 Labor Open - $0.00 Feb 27, 10:11 AM

Details