Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352487 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 18, 2026 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0
Feb 18 → Feb 18 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.6d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Billing
1.7 days
Over SLA
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
0.6 days Total Age
⏱️
7.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 7.8 days stuck in "Closed"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
7.8d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM due
🔍 Technician Findings
PM completed
⚠️ Problem Description
PM
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Feb 18, 8:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 18, 11:00 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
👷
Technician Assigned by Rhea Berry Feb 18, 12:18 PM
Technician: a0h5A00000HYVqUQAX, Side Kick Technician
💵
▶
2 Expenses Added Feb 18, 12:53 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 53m, 0m
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Feb 27, 1:03 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Brandi Alvarez
From: Closed
To: Ready to Bill
Duration in Previous: 9d 0h
⏳ 1.7 business days
📨
▶
3 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255296
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Closed
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 18, 8:01 AM
Invoice #
SM-255296

Work Details (2)

Name Type Status Qty Amount Date
WL-03110353 Expenses Open 1 $0.00 Feb 18, 12:53 PM
WL-03123395 Labor Open - $0.00 Feb 27, 1:03 PM

Details