Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352588 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 18, 2026 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 11, 2026
✓ SLA Met (10 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 25, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 25 Assigned ▶ Running 5 5
Dispatch 0.4d
Coordinators 5.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Coordinators
5.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 18, 2026 Due: Mar 11, 2026 Completed: Feb 25, 2026 (14 days early)
📅
5.9 days Total Age
⏱️
5.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 5.5 days stuck in "Assigned"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Assigned
5.5d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
2 Work Order Created Feb 18, 11:35 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 18, 3:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3h 31m
⚠️ 6.0 business days
✔️
Status: Completed by Kim Pearson Feb 25, 10:42 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 19h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 26, 11:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
3 Status: Invoice Pending Feb 26, 9:53 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-255026

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 18, 11:35 AM
Invoice #
SM-255026

Work Details (1)

Name Type Status Qty Amount Date
WL-03110229 Parts Open 1 $603.50 Feb 18, 11:36 AM

Details