Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352590 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 18, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0
Feb 18 → Feb 20 Assigned ▶ Running 2 2
Feb 20 → Feb 20 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 1.9d
Field Work 0.0d
Billing 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Field Work
0.0 days
Billing
2.3 days
Over SLA
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
1.9 days Total Age
⏱️
2.3d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 2.3 days stuck in "Ready to Bill"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm'd unit per mfg instructions
🔍 Technician Findings
found unit needing pm
⚠️ Problem Description
PM Cole, Rozier
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 18, 12:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 18, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 57m
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Feb 19, 7:24 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 1, 7
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Rozier Cole Feb 19, 7:30 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.6 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 23, 11:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254812
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Feb 18, 12:06 PM
Invoice #
SM-254812

Work Details (3)

Name Type Status Qty Amount Date
WL-03112941 Labor Open 0.25 $0.00 Feb 19, 7:26 PM
WL-03112942 Labor Open 1 $0.00 Feb 19, 7:26 PM
WL-03112943 Travel Open 7 $0.00 Feb 19, 7:26 PM

Details