Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352609 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 18, 2026 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0
Feb 18 → Feb 18 Assigned ▶ Running 0 0
Feb 18 → Feb 18 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.0d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Field Work
0.0 days
Billing
1.1 days
Over SLA
Created: Feb 18, 2026 Due: Apr 3, 2026 Completed: Feb 19, 2026 (43 days early)
📅
0.7 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'26.02.18_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'26.02.18_MStelter: Asset is due for PM.
⚠️ Problem Description
Mark Stelter: Request PM WO with due date of 4/4/2026.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 18, 1:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 18, 2:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 22m
🔧
▶
3 Status: Tech On Site Feb 18, 6:55 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⚠️ 6.6 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 5:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 22h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 56m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Feb 18, 1:32 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03111079 Labor Open 1 $0.00 Feb 18, 6:59 PM

Details