Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352627 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 18, 2026 → Feb 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 25, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 18, 2026 Completed: Feb 20, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 5
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 5
Feb 18 → Feb 20 Assigned ▶ Running 2 2 / 5
Feb 20 → Feb 20 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 1.7d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 20, 2026 (5 days early)
📅
1.8 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
17feb2026 fjackson found bent pin in cabl, straightened out, plugged in and verified all functions, verified bed online at nurse station
🔍 Technician Findings
bed offline
⚠️ Problem Description
bed room 201 reported offline at nurse station Jackson, Robert

Timeline

📋
▶
2 Work Order Created Feb 18, 2:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 18, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 53m
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 19, 7:58 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 5h
⏱️
▶
2 Labor Added Feb 19, 8:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11m, 0m
⚠️ 7.5 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 9:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 12h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 18, 2:03 PM
Invoice #
SM-255327

Work Details (1)

Name Type Status Qty Amount Date
WL-03113051 Labor Open 0.75 $0.00 Feb 19, 8:06 PM

Details