Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352667 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 18, 2026 → Feb 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 25, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Completed
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 18, 2026 Invoiced: Feb 19, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 5
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 5
Feb 18 → Feb 19 Completed ▶ Running 1 1 / 5
Feb 19 → Feb 19 Assigned ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 0.2d
Field Work 1.1d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
1.1 days
Over SLA
Billing
0.3 days
Created: Feb 18, 2026 Due: Feb 25, 2026 Completed: Feb 19, 2026 (6 days early)
📅
1.4 days Total Age
⏱️
7.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 7.7 days stuck in "Closed"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Evaluated bed, did system tests on bed, performed function tests on bed, and re attached electrical connection from bed to mattress
🔍 Technician Findings
Found Electrical component of bed disconnected
⚠️ Problem Description
Fernando Lemos: Bed repair, Ticket says that mattress needs to be recalibrated
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Feb 18, 4:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 18, 5:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Ready for Scheduling
To: Completed
Duration in Previous: 1h 48m
👷
▶
2 Status: Assigned Feb 19, 12:57 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Fernando Lemos
🏁
Status: Closed by Fernando Lemos Feb 19, 1:06 PM
From: Assigned
To: Closed
Duration in Previous: 9m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 8:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 19h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number: SM-255327

Bottlenecks

Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 18, 4:05 PM
Invoice #
SM-255327

Work Details (1)

Name Type Status Qty Amount Date
WL-03110964 Labor Open 2 $0.00 Feb 18, 5:53 PM

Details