Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352695 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Feb 18, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 19 Ready for Scheduling ▶ Running 1 1
Feb 19 → Feb 19 Assigned ▶ Running 0 1
Dispatch 0.0d
Coordinators 2.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
1.2 days Total Age
⏱️
5.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 5.4 days stuck in "Closed"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.19.2026 PM completed per manufacture spec
🔍 Technician Findings
PM DUE
⚠️ Problem Description
2.18.2026 PM needed PM is expired Clark, Daniel
📄 Description
Linet Eleganza 5 Positionable Bed for Intensive Care

Timeline

📋
Work Order Created Feb 18, 5:02 PM
Work Order: WO-01352695
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Sherry Reich Feb 18, 5:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Feb 19, 8:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 3m
⏱️
▶
2 Labor Added Feb 19, 3:30 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7h 18m, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 4:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10h 24m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Assigned
Duration: 7.3 business hours (threshold: 4.0 business hours)
Exceeded by 3.3 business hours
Closed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Feb 18, 5:02 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03112316 Labor Open 1 $0.00 Feb 19, 3:30 PM

Details