Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352710 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Acct. Management • PC

📍 Agilent Technologies Inc. — 2850 Centerville Rd, WILMINGTON DE, 19808

Feb 19, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Feb 19, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0
Feb 19 → Feb 27 Assigned ▶ Running 6 6
Dispatch 0.0d
Coordinators 7.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 19, 2026 Due: Feb 28, 2026 Completed: Feb 27, 2026 (1 days early)
📅
7.0 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
8 visits On-Site Trips
📋
Coordinator Scheduling
🚨
8 On-Site Visits
8 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026
Visit 4 Feb 20, 2026
Visit 5 Feb 24, 2026
Visit 6 Feb 25, 2026
Visit 7 Feb 26, 2026
Visit 8 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
admin WO for 02.16 to 02.28.2026
⚠️ Problem Description
admin WO for 16th to 28th

Timeline

📋
▶
3 Work Order Created Feb 19, 6:32 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Judith Alvarez
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 1.8 business days
⏱️
4x Labor Added Feb 20, 6:42 AM
Type: Labor
Status: Open
Qty: 8
⚠️ 6.0 business days
⏱️
▶
3 4x Labor Added Feb 27, 10:10 AM
4x Labor Added → Status: Completed → Status: Ready to Bill
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 3h, 0m
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 0m
⏳ 1.7 business days
📨
▶
3 Status: Invoice Pending Mar 2, 5:55 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255299
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Acct. Management
Branch
ERLA - PROD
Technician
Judith Alvarez
Scheduled
N/A
Created
Feb 19, 6:32 AM
Invoice #
SM-255299

Work Details (8)

Name Type Status Qty Amount Date
WL-03113389 Labor Open 8 $320.00 Feb 20, 6:42 AM
WL-03113390 Labor Open 8 $320.00 Feb 20, 6:42 AM
WL-03113391 Labor Open 8 $320.00 Feb 20, 6:42 AM
WL-03113392 Labor Open 8 $320.00 Feb 20, 6:42 AM
WL-03122832 Labor Open 8 $320.00 Feb 27, 10:10 AM
WL-03122833 Labor Open 8 $320.00 Feb 27, 10:10 AM
WL-03122834 Labor Open 8 $320.00 Feb 27, 10:10 AM
WL-03122835 Labor Open 8 $320.00 Feb 27, 10:10 AM

Details