Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352728 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC DANIEL DRAKE CENTER — 151 W GALBRAITH RD, CINCINNATI OH, 45216

Feb 19, 2026 → Feb 19, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 26, 2026

✓ SLA Met (4 biz days early)

Active: 1 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 20, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

0d

▶ Clock Running

Status: Ready for Scheduling

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

1d

▶ Clock Running

Status: Assigned

Feb 19 → Feb 20, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

▶ Clock Running

Status: Tech On Site

Feb 20 → Feb 20, 2026

0 business days (counted)

Running total: 1 of 5 biz days used

Created: Feb 19, 2026 Completed: Feb 20, 2026

Business Days Used 1 / 5

0 5d budget

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 19 → Feb 19	Created	▶ Running	0	0 / 5
Feb 19 → Feb 19	Ready for Scheduling	▶ Running	0	0 / 5
Feb 19 → Feb 20	Assigned	▶ Running	1	1 / 5
Feb 20 → Feb 20	Tech On Site	▶ Running	0	1 / 5

Dispatch 0.0d

Coordinators 1.3d

Field Work 0.0d

Billing 0.2d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.3 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 20, 2026 (6 days early)

📅

1.1 days Total Age

⏱️

7.0d in Closed Longest Stage

🔄

7 transitions Status Changes

⚠️

6.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with minor delays

Invoiced • 13 days old

🚨

Primary Delay 7.0 days stuck in "Closed"

⏱️

Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.2d / 1.0d SLA

Assigned

1.1d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

7.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        fjackson unit is at UC west Chester not Drake center                    

🔧 Work Performed

                        17feb2026 fjackson found bed cable unplugged, plugged in and verified all functions, verified bed online at nurse station                    

🔍 Technician Findings

                        bed reported offline

unit not at UC drake  unit at UC west Chester                    

⚠️ Problem Description

                        Robert Jackson: bed room 211 reported offline                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 19, 8:57 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 19, 10:51 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 1h 53m

🔧

Status: Tech On Site by Robert Jackson Feb 19, 7:43 PM

From: Assigned

To: Tech On Site

Duration in Previous: 8h 52m

⏱️

▶

2 3x Labor Added Feb 19, 7:55 PM

3x Labor Added → Status: Completed

✔️

Status: Completed by Robert Jackson

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 13m, 0m

⚠️ 7.5 business days

📄

Status: Ready to Bill by Hannah Shaw Mar 2, 9:14 AM

From: Closed

To: Ready to Bill

Duration in Previous: 10d 13h

📨

▶

2 Status: Invoice Pending Mar 2, 10:57 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Mar 3, 8:00 AM

Invoice Number: SM-255327

Bottlenecks

Assigned

Duration: 1.1 business days (threshold: 4.0 business hours)

Exceeded by 4.7 business hours

Closed

Duration: 7.0 business days (threshold: 1.0 business days)

Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Franco Jackson

Scheduled

N/A

Created

Feb 19, 8:57 AM

Invoice #

SM-255327

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03113026	Labor	Open	0.75	$0.00	Feb 19, 7:55 PM
WL-03113027	Labor	Open	1	$0.00	Feb 19, 7:55 PM
WL-03113028	Travel	Open	35	$0.00	Feb 19, 7:55 PM