Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352783 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • PC

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Feb 19, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 19, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0
Feb 19 → Feb 19 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.9 days
Over SLA
Created: Feb 19, 2026 Due: Feb 19, 2026 Completed: Feb 19, 2026 (on time)
📅
0.0 days Total Age
⏱️
1.9d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay 1.9 days stuck in "Ready to Bill"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GE Healthcare Bed Services Annuity Invoice: February 2026 FSNP
🔍 Technician Findings
GE Healthcare Bed Services Annuity Invoice: February 2026 FSNP
⚠️ Problem Description
GE Healthcare Bed Services Annuity Invoice: February 2026 FSNP

Timeline

📋
▶
3 Work Order Created Feb 19, 11:37 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0h2A000007Td6AQAS, Jennifer Johnson
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 19, 11:53 AM
Labor Added → Status: Completed
✔️
Status: Completed by Jennifer Johnson
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 15m, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Feb 21, 4:48 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 4h
💰
▶
2 Status: Invoiced Feb 21, 4:56 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254627

Bottlenecks

Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Feb 19, 11:37 AM
Invoice #
SM-254627

Work Details (1)

Name Type Status Qty Amount Date
WL-03111982 Labor Open 1 $1,830.07 Feb 19, 11:53 AM

Details