Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352785 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • PC

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Feb 19, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
0d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 19, 2026 Completed: Feb 19, 2026
Coordinators 0.0d
Billing 2.0d
✓ SLA Met
Coordinators
0.0 days
Billing
2.0 days
Created: Feb 19, 2026 Due: Feb 19, 2026 Completed: Feb 19, 2026 (on time)
📅
0.0 days Total Age
⏱️
1.0d in Billing Review Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 13 days old
🚨
Primary Delay 1.0 days stuck in "Billing Review"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
1.0d / 1.0d SLA
Billing Review
1.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GE Healthcare Bed Services Annuity Invoice: February 2026 Full Service w/Parts (FSWP)
🔍 Technician Findings
GE Healthcare Bed Services Annuity Invoice: February 2026 Full Service w/Parts (FSWP)
⚠️ Problem Description
GE Healthcare Bed Services Annuity Invoice: February 2026 Full Service w/Parts (FSWP)

Timeline

📋
▶
2 Work Order Created Feb 19, 11:44 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 19, 11:49 AM
Labor Added → Status: Completed
✔️
Status: Completed by Jennifer Johnson
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 6m, 0m
💵
Status: Billing Review by Jennifer Johnson Feb 19, 6:42 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6h 50m
📄
Status: Ready to Bill by Jennifer Johnson Feb 20, 6:10 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 23h 27m
📨
▶
3 Status: Invoice Pending Feb 21, 5:13 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254630

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Feb 19, 11:44 AM
Invoice #
SM-254630

Work Details (1)

Name Type Status Qty Amount Date
WL-03111971 Labor Open 1 $148,883.28 Feb 19, 11:49 AM

Details