Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352817 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 19, 2026 → Feb 22, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 26, 2026

✓ SLA Met (3 biz days early)

Active: 2 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 23, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

2d

▶ Clock Running

Status: Assigned

Feb 19 → Feb 23, 2026

2 business days (counted)

Running total: 2 of 5 biz days used

▶ Clock Running

Status: Tech On Site

Feb 23 → Feb 23, 2026

0 business days (counted)

Running total: 2 of 5 biz days used

Created: Feb 19, 2026 Completed: Feb 23, 2026

Business Days Used 2 / 5

0 5d budget

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 19 → Feb 19	Created	▶ Running	0	0 / 5
Feb 19 → Feb 19	Ready for Scheduling	▶ Running	0	0 / 5
Feb 19 → Feb 23	Assigned	▶ Running	2	2 / 5
Feb 23 → Feb 23	Tech On Site	▶ Running	0	2 / 5

Dispatch 0.0d

Coordinators 2.3d

Field Work 0.0d

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
2.3 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 23, 2026 (3 days early)

📅

2.3 days Total Age

⏱️

7.0d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

7.7d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 13 days old

🚨

Primary Delay 7.0 days stuck in "Closed"

⏱️

Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

2.2d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

7.0d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        19feb2026 fjackson cable not fully seated, reseated cable and verified all functions, verified online at nurse station                    

🔍 Technician Findings

                        bed reported offline                    

⚠️ Problem Description

                        bed reported offline room 217

Jackson, Robert                    

Timeline

📋

▶

2 Work Order Created Feb 19, 12:36 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 19, 12:59 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 23m

⏳ 2.0 business days

🔧

▶

3 Status: Tech On Site Feb 22, 10:41 PM

Status: Tech On Site → 3x Labor Added → Status: Completed

⏱️

3x Labor Added

Type: Labor, Travel

Status: Open

Qty: 0.25, 1, 6

✔️

Status: Completed by Robert Jackson

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 4m, 0m

⚠️ 7.0 business days

📄

Status: Ready to Bill by Hannah Shaw Mar 3, 10:33 AM

From: Closed

To: Ready to Bill

Duration in Previous: 8d 11h

📨

Status: Invoice Pending by Hannah Shaw Mar 3, 10:53 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 20m

🧾

Invoice Created Mar 4, 8:00 AM

Invoice Number: SM-255437

Bottlenecks

Assigned

Duration: 2.2 business days (threshold: 4.0 business hours)

Exceeded by 1.7 business days

Closed

Duration: 7.0 business days (threshold: 1.0 business days)

Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Franco Jackson

Scheduled

N/A

Created

Feb 19, 12:36 PM

Invoice #

SM-255437

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03115748	Labor	Open	0.25	$0.00	Feb 22, 10:45 PM
WL-03115749	Labor	Open	1	$0.00	Feb 22, 10:45 PM
WL-03115750	Travel	Open	6	$0.00	Feb 22, 10:45 PM