📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Feb 19, 2026 → Feb 22, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 23, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 19, 2026Completed: Feb 23, 2026
Business Days Used2 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 19 → Feb 19
Created
▶ Running
0
0 / 5
Feb 19 → Feb 19
Ready for Scheduling
▶ Running
0
0 / 5
Feb 19 → Feb 23
Assigned
▶ Running
2
2 / 5
Feb 23 → Feb 23
Tech On Site
▶ Running
0
2 / 5
Dispatch0.0d
Coordinators2.2d
Field Work0.0d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 19, 2026
Due: Feb 26, 2026
Completed: Feb 23, 2026 (3 days early)
📅
2.2 daysTotal Age
⏱️
7.0d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
7.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay7.0 days stuck in "Closed"
⏱️
Total Delay7.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
19feb2026 fjackson found bent pin in cable, was able to straighten out and plug cable back in, verified all functions, verified online at nurse station
🔍Technician Findings
bed reported offline
⚠️Problem Description
Robert Jackson: bed reported offline room 223
📄Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
Timeline
📋
▶
2
Work Order Created Feb 19, 1:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 19, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:15m
⏳2.0 business days
🔧
Status: Tech On Site by Robert JacksonFeb 22, 10:54 PM
From:Assigned
To:Tech On Site
Duration in Previous:3d 9h
⏱️
▶
2
3x Labor Added Feb 22, 11:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8m, 0m
⚠️7.0 business days
📄
Status: Ready to Bill by Hannah ShawMar 3, 10:29 AM
From:Closed
To:Ready to Bill
Duration in Previous:8d 11h
📨
Status: Invoice Pending by Hannah ShawMar 3, 10:53 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:24m, 0m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number:SM-255437
Bottlenecks
Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)