Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352885 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 19, 2026 → Feb 19, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 26, 2026

✓ SLA Met (5 biz days early)

Active: 0 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 19, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

0d

▶ Clock Running

Status: Ready for Scheduling

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Assigned

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

0d

▶ Clock Running

Status: Tech On Site

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

Created: Feb 19, 2026 Completed: Feb 19, 2026

Business Days Used 0 / 5

0 5d budget

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 19 → Feb 19	Created	▶ Running	0	0 / 5
Feb 19 → Feb 19	Ready for Scheduling	▶ Running	0	0 / 5
Feb 19 → Feb 19	Assigned	▶ Running	0	0 / 5
Feb 19 → Feb 19	Tech On Site	▶ Running	0	0 / 5

Dispatch 0.0d

Coordinators 0.1d

Field Work 0.2d

Billing 0.2d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.1 days

Field Work
0.2 days

Billing
0.2 days

Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 19, 2026 (7 days early)

📅

0.3 days Total Age

⏱️

7.0d in Closed Longest Stage

🔄

7 transitions Status Changes

⚠️

6.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 13 days old

🚨

Primary Delay 7.0 days stuck in "Closed"

⏱️

Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

0.0d / 0.5d SLA

Tech On Site

0.2d / 1.0d SLA

Closed

7.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Checked all functions, no issues found                    

🔍 Technician Findings

                        No notes stating issues, check all functions                    

⚠️ Problem Description

                        Kevin Cogdill: Request Repair Service, no notes stating issues, check all functions                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 19, 4:18 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 2m

👷

▶

3 Technician Assigned Feb 19, 4:47 PM

Technician Assigned → Status: Assigned → Status: Tech On Site

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 27m

🔧

Status: Tech On Site by Kevin Cogdill

From: Assigned

To: Tech On Site

Duration in Previous: 1m

⏱️

▶

2 4x Labor Added Feb 19, 6:47 PM

4x Labor Added → Status: Completed

✔️

Status: Completed by Kevin Cogdill

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 1h 58m, 0m

⚠️ 7.6 business days

📄

Status: Ready to Bill by Hannah Shaw Mar 2, 9:35 AM

From: Closed

To: Ready to Bill

Duration in Previous: 10d 14h

📨

▶

2 Status: Invoice Pending Mar 2, 10:57 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 3.0 business days

🧾

Invoice Created Mar 4, 8:00 AM

Invoice Number: SM-255327

Bottlenecks

Closed

Duration: 7.0 business days (threshold: 1.0 business days)

Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Feb 19, 4:18 PM

Invoice #

SM-255327

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03112817	Labor	Open	1.5	$0.00	Feb 19, 6:47 PM
WL-03112818	Labor	Open	0.5	$0.00	Feb 19, 6:47 PM
WL-03112819	Expenses	Open	1	$0.00	Feb 19, 6:47 PM
WL-03112820	Expenses	Open	1	$0.00	Feb 19, 6:47 PM