Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352886 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 19, 2026 → Feb 20, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 26, 2026

✓ SLA Met (4 biz days early)

Active: 1 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 20, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 19 → Feb 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

⏸ Clock Paused

Status: Ready for Release

Feb 19 → Feb 19, 2026

0 business days (not counted)

1d

▶ Clock Running

Status: Ready for Scheduling

Feb 19 → Feb 20, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

▶ Clock Running

Status: Assigned

Feb 20 → Feb 20, 2026

0 business days (counted)

Running total: 1 of 5 biz days used

Created: Feb 19, 2026 Completed: Feb 20, 2026

Business Days Used 1 / 5

0 5d budget

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 19 → Feb 19	Created	▶ Running	0	0 / 5
Feb 19 → Feb 19	Ready for Release	⏸ Paused	0	—
Feb 19 → Feb 20	Ready for Scheduling	▶ Running	1	1 / 5
Feb 20 → Feb 20	Assigned	▶ Running	0	1 / 5

Dispatch 0.0d

Coordinators 1.4d

Field Work 0.0d

Billing 1.3d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.4 days
Over SLA

Field Work
0.0 days

Billing
1.3 days
Over SLA

Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 20, 2026 (6 days early)

📅

1.3 days Total Age

⏱️

5.0d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

4.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 13 days old

🚨

Primary Delay 5.0 days stuck in "Closed"

⏱️

Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

1.3d / 1.0d SLA

Assigned

0.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        tested all stretcher functions. no issue found. returned to service.                    

🔍 Technician Findings

                        No issue found                    

⚠️ Problem Description

                        Jon Sanchez: Reported Problem; "Broken"                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

▶

2 Work Order Created Feb 19, 4:18 PM

Work Order Created → Status: Ready for Release

✅

Status: Ready for Release by Kimberly Hardison

From: Entered, Ready for Release

To: Ready for Release, Ready for Scheduling

Duration in Previous: 1m, 0m

⏱️

3x Labor Added Feb 19, 4:52 PM

Type: Labor, Travel

Status: Open

Qty: 1, 0.5, 8

👷

▶

2 Technician Assigned Feb 20, 10:47 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Matthew Bateman

From: Ready for Scheduling

To: Assigned

Duration in Previous: 18h 27m

✔️

▶

2 Status: Completed Feb 20, 11:06 AM

Status: Completed → Status: Closed

🏁

Status: Closed by Jon Sanchez

From: Completed

To: Closed

Duration in Previous: 1m

⚠️ 5.0 business days

📄

Status: Ready to Bill by Jennifer Johnson Feb 26, 4:21 PM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 5h

📨

Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 10h 20m

🧾

Invoice Created Feb 27, 8:00 AM

Invoice Number: SM-255042

Bottlenecks

Ready for Scheduling

Duration: 1.3 business days (threshold: 1.0 business days)

Exceeded by 2.7 business hours

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Ready to Bill

Duration: 1.3 business days (threshold: 1.0 business days)

Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Jon Sanchez

Scheduled

N/A

Created

Feb 19, 4:18 PM

Invoice #

SM-255042

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03112526	Labor	Open	1	$0.00	Feb 19, 4:52 PM
WL-03112527	Labor	Open	0.5	$0.00	Feb 19, 4:52 PM
WL-03112528	Travel	Open	8	$0.00	Feb 19, 4:52 PM