Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352887 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 19, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 19, 2026 Completed: Feb 20, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 5
Feb 19 → Feb 20 Ready for Scheduling ▶ Running 1 1 / 5
Feb 20 → Feb 20 Assigned ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.4d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Billing
1.1 days
Over SLA
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 20, 2026 (6 days early)
📅
1.3 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tested head and inspected fowler assembly. no issue found. cycle checked bed. returned to service.
🔍 Technician Findings
No issue found
⚠️ Problem Description
Jon Sanchez: Reported problem: Head sinks
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 19, 4:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
Labor Added Feb 19, 4:41 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 20, 10:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 26m
✔️
Status: Completed by Jon Sanchez Feb 20, 11:05 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 25, 3:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 4h
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number: SM-254919

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 19, 4:18 PM
Invoice #
SM-254919

Work Details (1)

Name Type Status Qty Amount Date
WL-03112492 Labor Open 1 $0.00 Feb 19, 4:41 PM

Details