Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352905 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 19, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 19, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0
Feb 19 → Feb 20 Ready for Scheduling ▶ Running 1 1
Feb 20 → Feb 20 Assigned ▶ Running 0 1
Feb 20 → Feb 20 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
1.9 days
Over SLA
Created: Feb 19, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
0.5 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PMD UNIT PER MFG INSTRUCTIONS
🔍 Technician Findings
FOUND UNIT NEEDING PM
⚠️ Problem Description
PM Coston, Xiraiyah
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 19, 4:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 19, 7:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 17m
⏱️
▶
2 3x Labor Added Feb 19, 8:03 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Rozier Cole
From: Assigned
To: Tech On Site
Duration in Previous: 9m
✔️
▶
2 Status: Completed Feb 19, 8:17 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 3m
⚠️ 6.5 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 12:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 15h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 4, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Feb 19, 4:36 PM
Invoice #
SM-255296

Work Details (3)

Name Type Status Qty Amount Date
WL-03113038 Labor Open 1.5 $0.00 Feb 19, 8:03 PM
WL-03113039 Labor Open 1 $0.00 Feb 19, 8:03 PM
WL-03113040 Travel Open 71 $0.00 Feb 19, 8:03 PM

Details