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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352906 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 19, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Completed
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 19, 2026 Completed: Feb 21, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 5
Feb 19 → Feb 19 Ready for Scheduling ▶ Running 0 0 / 5
Feb 19 → Feb 20 Completed ▶ Running 1 1 / 5
Feb 20 → Feb 21 Assigned ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.1d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 21, 2026 (5 days early)
📅
1.3 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 19, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-20 Mburris added tech per tech supervisor

🔧 Work Performed
Tested bed in multiple positions, tested all functions, confirmed no faults in the system. The nurses most likely used the accessory power cord to plug into the wall instead of the bed main power cord.
🔍 Technician Findings
When plugged in using the correct cord, no faults or errors were detected, side screens are functional and all features work.
⚠️ Problem Description
Bed side rails won't turn on or load Bed repair Lemos, Fernando

Timeline

📋
▶
2 Work Order Created Feb 19, 4:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
✔️
Status: Completed by Fernando Lemos Feb 19, 5:51 PM
From: Ready for Scheduling
To: Completed
Duration in Previous: 1h 12m
💵
5x Expenses Added Feb 20, 10:28 AM
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 20, 11:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Completed
To: Assigned
Duration in Previous: 17h 14m
⏱️
▶
4 4x Labor Added Feb 20, 11:24 PM
4x Labor Added → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Fernando Lemos
From: Assigned
To: Completed
Duration in Previous: 12h 21m
🏁
Status: Closed by Fernando Lemos
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.1 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 11h
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 10:53 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 17m, 0m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255437

Bottlenecks

Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Assigned
Duration: 7.9 business hours (threshold: 4.0 business hours)
Exceeded by 3.9 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 19, 4:38 PM
Invoice #
SM-255437

Work Details (10)

Name Type Status Qty Amount Date
WL-03113615 Expenses Open 1 $0.00 Feb 20, 10:28 AM
WL-03113616 Expenses Open 1 $0.00 Feb 20, 10:28 AM
WL-03113617 Expenses Open 1 $0.00 Feb 20, 10:28 AM
WL-03113618 Expenses Open 1 $0.00 Feb 20, 10:28 AM
WL-03113619 Expenses Open 1 $0.00 Feb 20, 10:28 AM
WL-03114981 Labor Open 14.5 $0.00 Feb 20, 11:24 PM
WL-03114982 Expenses Open 1 $0.00 Feb 20, 11:24 PM
WL-03114983 Expenses Open 1 $0.00 Feb 20, 11:24 PM
WL-03114984 Travel Open 92 $0.00 Feb 20, 11:24 PM
WL-03114985 Labor Open 1 $0.00 Feb 20, 11:25 PM

Details