Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352907 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 19, 2026 → Feb 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 3 of 5 biz days used
Created: Feb 19, 2026 Completed: Feb 24, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 19 → Feb 19 Created ▶ Running 0 0 / 5
Feb 19 → Feb 20 Ready for Scheduling ▶ Running 1 1 / 5
Feb 20 → Feb 24 Assigned ▶ Running 2 3 / 5
Dispatch 0.0d
Coordinators 4.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Billing
0.0 days
Created: Feb 19, 2026 Due: Feb 26, 2026 Completed: Feb 24, 2026 (2 days early)
📅
3.3 days Total Age
⏱️
6.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay 6.4 days stuck in "Closed"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Closed
6.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
waiting on po to close
🔧 Work Performed
replaced fowler and cpr iso that failed as a result of Hercules
🔍 Technician Findings
cpr iso is stripped along with fowler assembly
⚠️ Problem Description
head inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 19, 4:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 20, 11:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 8m
⏳ 2.0 business days
⏱️
3x Labor Added Feb 23, 10:13 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 4, 21
🔩
2x Parts Added Feb 23, 10:22 AM
Type: Parts
Status: Open
Qty: 1
⏳ 2.0 business days
✔️
Status: Completed by Carlos Robles Feb 24, 10:44 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 22h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:26 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 7d 11h, 0m
💰
Status: Invoiced by Hannah Shaw Mar 3, 10:32 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255512

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 19, 4:39 PM
Invoice #
SM-255512

Work Details (5)

Name Type Status Qty Amount Date
WL-03115967 Labor Open 0.5 $0.00 Feb 23, 10:13 AM
WL-03115968 Labor Open 4 $380.00 Feb 23, 10:13 AM
WL-03115969 Travel Open 21 $0.00 Feb 23, 10:13 AM
WL-03115985 Parts Open 1 $10.78 Feb 23, 10:22 AM
WL-03115986 Parts Open 1 $457.63 Feb 23, 10:22 AM

Details