📍 City of Duncanville - Billing — 203 E. Wheatland Rd., Duncanville TX, 75116
Feb 19, 2026 → Feb 19, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 19, 2026Completed: Feb 19, 2026
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 19 → Feb 19
Created
▶ Running
0
0 / 5
Feb 19 → Feb 19
Assigned
▶ Running
0
0 / 5
Billing2.2d
✓ SLA Met
Billing
2.2 days
Over SLA
Created: Feb 19, 2026
Due: Feb 26, 2026
Completed: Feb 19, 2026 (7 days early)
📅
0.0 daysTotal Age
⏱️
2.2d in Ready to BillLongest Stage
🔄
2 transitionsStatus Changes
⚠️
1.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay2.2 days stuck in "Ready to Bill"
⏱️
Total Delay1.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
2.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Annuity - MANUALGEN
🔧Work Performed
(1) Stretcher, stair chair bundle @ $680 ea.
(3) Stair chair only @ $590 ea.
(4) PowerLoad System (parts not included) @ $705 ea.
Annual $5,270
2 PMs per year; 2 Unscheduled repair calls per year (all parts are billable for repairs)
⚠️Problem Description
2026 / 2260359
(1) Stretcher, stair chair bundle @ $680 ea.
(3) Stair chair only @ $590 ea.
(4) PowerLoad System (parts not included) @ $705 ea.
Annual $5,270
2 PMs per year; 2 Unscheduled repair calls per year (all parts are billable for repairs)
Timeline
📋
▶
3
Work Order Created Feb 19, 5:39 PM
Work Order Created → Status: Assigned → Labor Added
👷
Status: Assigned by Natosha Beierschmitt
From:Ready to Bill, Assigned, Completed, Closed
To:Assigned, Completed, Closed, Ready to Bill
Duration in Previous:0m
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⏳2.8 business days
📨
▶
2
Status: Invoice Pending Feb 23, 11:45 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254662
Bottlenecks
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)