📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707
Feb 19, 2026 → Feb 19, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 26, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 19, 2026Completed: Feb 20, 2026
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 19 → Feb 19
Created
▶ Running
0
0 / 5
Feb 19 → Feb 19
Ready for Scheduling
▶ Running
0
0 / 5
Feb 19 → Feb 20
Assigned
▶ Running
1
1 / 5
Dispatch0.0d
Coordinators0.1d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
1.4 days
Over SLA
Created: Feb 19, 2026
Due: Feb 26, 2026
Completed: Feb 20, 2026 (6 days early)
📅
0.1 daysTotal Age
⏱️
2.1d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
1.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay2.1 days stuck in "Closed"
⏱️
Total Delay1.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Checked all connections and CPR release.
Cleared error log, and allowed bed to charge while working on another bed.
Mattress was detected and able to inflate fully without any issues.
🔍Technician Findings
Error: mattress not detected.
⚠️Problem Description
Error Message: Mattress not detected
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Feb 19, 6:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jennifer Johnson
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Status: Assigned Feb 19, 6:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician:Side Kick Technician
💵
Expenses Added Feb 19, 6:46 PM
Type:Expenses
Status:Open
Qty:1
✔️
Status: Completed by Matthew BatemanFeb 19, 7:21 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:41m, 0m
⏳2.6 business days
📄
Status: Ready to Bill by Jennifer JohnsonFeb 23, 7:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 0h
⏳1.6 business days
📨
▶
3
Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254811
Bottlenecks
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)