Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352949 ↗ ServiceMax

AUBURN SENIOR SERVICES • Monthly Annuity • PC

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Feb 19, 2026 → Feb 19, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Feb 27, 2026

✓ SLA Met (5 biz days early)

Active: 0 biz days

🕐 Clock stopped: Completed (Feb 20, 2026)

▶ Clock Running

Status: Created

Feb 20 → Feb 20, 2026

0 business days (counted)

Running total: 0 of ? biz days used

0d

▶ Clock Running

Status: Assigned

Feb 20 → Feb 20, 2026

0 business days (counted)

Running total: 0 of ? biz days used

Created: Feb 20, 2026 Completed: Feb 20, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 20 → Feb 20	Created	▶ Running	0	0
Feb 20 → Feb 20	Assigned	▶ Running	0	0

Dispatch 0.0d

Coordinators 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.0 days

Created: Feb 20, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)

📅

0.0 days Total Age

⏱️

3.0d in Closed Longest Stage

🔄

3 transitions Status Changes

⚠️

2.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 13 days old

🚨

Primary Delay 3.0 days stuck in "Closed"

⏱️

Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

0.0d / 0.5d SLA

Closed

3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        Annuity - MANUALGEN                    

🔧 Work Performed

                        December 2025 - Monthly Annuity covering Auburn Senior Services, Auburn Senior Services - Mercy Beds, Auburn Thermometers, and Auburn ISO. Total: $1,197.00                    

🔍 Technician Findings

                        Monthly Annuity                    

⚠️ Problem Description

                        Monthly Annuity covering Auburn Senior Services, Auburn Senior Services - Mercy Beds, Auburn Thermometers, and Auburn ISO. Total: $1,197.00. For December 2025                    

Timeline

📋

▶

4 Work Order Created Feb 19, 8:59 PM

Work Order Created → Status: Assigned → Labor Added → Status: Completed

👷

Status: Assigned by Scott Berry

From: Entered

To: Assigned

Duration in Previous: 0m

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

✔️

Status: Completed by Scott Berry

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 3m, 0m

⏳ 3.4 business days

📄

▶

2 Status: Ready to Bill Feb 24, 12:31 PM

Status: Ready to Bill → Invoice Created

🧾

Invoice Created

Invoice Number: SM-254761

Bottlenecks

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Monthly Annuity

Branch

N/A

Technician

Scott A Berry

Scheduled

N/A

Created

Feb 19, 8:59 PM

Invoice #

SM-254761

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03113184	Labor	Open	1	$1,197.00	Feb 19, 9:03 PM