Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352951 ↗ ServiceMax

AUBURN SENIOR SERVICES • Monthly Annuity • PC

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Feb 19, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 20, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0
Feb 20 → Feb 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.0 days
Created: Feb 20, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
0.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 13 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
February 2026 - Monthly Annuity covering Auburn Senior Services, Auburn Senior Services - Mercy Beds, Auburn Thermometers, and Auburn ISO. Total: $1,197.00
🔍 Technician Findings
Monthly Annuity
⚠️ Problem Description
Monthly Annuity covering Auburn Senior Services, Auburn Senior Services - Mercy Beds, Auburn Thermometers, and Auburn ISO. Total: $1,197.00. For February 2026

Timeline

📋
▶
2 Work Order Created Feb 19, 9:00 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Scott Berry
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 19, 9:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Scott Berry
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 3.4 business days
📄
▶
3 Status: Ready to Bill Feb 24, 10:35 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254744
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Monthly Annuity
Branch
N/A
Technician
Scott A Berry
Scheduled
N/A
Created
Feb 19, 9:00 PM
Invoice #
SM-254744

Work Details (1)

Name Type Status Qty Amount Date
WL-03113190 Labor Open 1 $1,197.00 Feb 19, 9:06 PM

Details