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← WO Overview

WO-01352952 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Feb 20, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 20, 2026
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
0d
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 20, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0
Feb 20 → Feb 20 Completed ▶ Running 0 0
Feb 20 → Feb 20 Assigned ▶ Running 0 0
Dispatch 0.1d
Field Work 0.0d
Billing 4.8d
✓ SLA Met
Dispatch
0.1 days
Field Work
0.0 days
Billing
4.8 days
Over SLA
Created: Feb 20, 2026 Due: Feb 20, 2026 Completed: Feb 19, 2026 (1 days early)
📅
0.0 days Total Age
⏱️
4.8d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 19, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026

AI Analysis

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Completed with minor delays
Invoiced • 12 days old
🚨
Primary Delay 4.8 days stuck in "Ready to Bill"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/20/26 MMcNamara
Problem Description:   
Faults
The LED at times gets stuck in the console. The Laser Cluster at times has a short and at certin positions doesn't work.

Technician Findings:    
S2030 Skin Conduction Probe A5896
1. Missing all labels, UTC Label
S2160 810nm 1W Cluster (5x200mW) Issue 1A6584
1. Bad cable
S2110 69 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1 A7246
1.. Cable will require replacement. Bad connector
2.. Rev 1 LED Cluster requires replacement. Dim and burnt out LED's on the current cluster head..
3. UDI label requires replacement.
S2092 810nm 200mW Standard Tip Issue 1
1. Needs new UDI cable
S1022 LX2 2.3 Control Unit Issue 1 230400
1. Needs new UDI label
2. Needs both probe socket assemblies updated to issue 4
3. Needs PL539 cable updated to the latest issue.

Work Performed:    
Rework Summary
Repair Completed Date
19-Feb-2026
TR171 Skin Conduction Probe (A5204)
Label Replaced

TR177 1W IR Probe (A6584)
Cable replaced

TR174 69 Cluster Probe (A7246)
Cable replaced.
Head replaced
UDI label replaced

TR172 810nm 200mW Probe (A6204)
Label replaced

TR170 LX2.3 Control Unit (230400)
Sockets 1 and 2 replaced.(PL538)
Cable replaced (PL539)
UDI label replaced.
Standard test performed.
🔧 Work Performed
Rework Summary Repair Completed Date 19-Feb-2026 TR171 Skin Conduction Probe (A5204) Label Replaced TR177 1W IR Probe (A6584) Cable replaced TR174 69 Cluster Probe (A7246) Cable replaced. Head replaced UDI label replaced TR172 810nm 200mW Probe (A6204) Label replaced TR170 LX2.3 Control Unit (230400) Sockets 1 and 2 replaced.(PL538) Cable replaced (PL539) UDI label replaced. Standard test performed.
🔍 Technician Findings
S2030 Skin Conduction Probe A5896 1. Missing all labels, UTC Label S2160 810nm 1W Cluster (5x200mW) Issue 1A6584 1. Bad cable S2110 69 LED Cluster Probe Wavelength = 660nm & 850nm Iss 1 A7246 1.. Cable will require replacement. Bad connector 2.. Rev 1 LED Cluster requires replacement. Dim and burnt out LED's on the current cluster head.. 3. UDI label requires replacement. S2092 810nm 200mW Standard Tip Issue 1 1. Needs new UDI cable S1022 LX2 2.3 Control Unit Issue 1 230400 1. Needs new UDI label 2. Needs both probe socket assemblies updated to issue 4 3. Needs PL539 cable updated to the latest issue. .
⚠️ Problem Description
Faults The LED at times gets stuck in the console. The Laser Cluster at times has a short and at certin positions doesn't work.

Timeline

📋
▶
2 Work Order Created Feb 20, 7:04 AM
Work Order Created → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 20, 7:17 AM
Type: Labor
Status: Open
Qty: 0.75
⏱️
4x Labor Added Feb 20, 7:42 AM
Type: Labor
Status: Open
Qty: 1.5, 2, 0.75
⏱️
▶
2 2x Labor Added Feb 20, 8:07 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Entered
To: Completed
Duration in Previous: 1h 5m
👷
▶
4 Status: Assigned Feb 20, 8:13 AM
Status: Assigned → Technician Assigned → Status: Closed → Status: Ready to Bill
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.2 business days
📨
▶
3 Status: Invoice Pending Feb 26, 1:37 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254927
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 20, 7:04 AM
Invoice #
SM-254927

Work Details (8)

Name Type Status Qty Amount Date
WL-03113396 Expenses Open 1 $0.00 Feb 20, 7:04 AM
WL-03113408 Labor Open 0.75 $78.75 Feb 20, 7:17 AM
WL-03113418 Labor Open 1.5 $178.50 Feb 20, 7:42 AM
WL-03113419 Labor Open 2 $238.00 Feb 20, 7:42 AM
WL-03113420 Labor Open 1.5 $178.50 Feb 20, 7:42 AM
WL-03113421 Labor Open 0.75 $78.75 Feb 20, 7:42 AM
WL-03113435 Labor Open 3.5 $367.50 Feb 20, 8:07 AM
WL-03113436 Labor Open 1 $105.00 Feb 20, 8:07 AM

Details