Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352972 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Feb 20, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 23, 2026
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 20, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0
Feb 20 → Feb 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.3d
Billing 4.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
4.8 days
Over SLA
Created: Feb 20, 2026 Due: Feb 23, 2026 Completed: Feb 20, 2026 (3 days early)
📅
0.3 days Total Age
⏱️
4.8d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 10, 2026
Visit 2 Feb 19, 2026
Visit 3 Feb 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 12 days old
🚨
Primary Delay 4.8 days stuck in "Ready to Bill"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Ready to Bill
4.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/20/26 MMcNamara

Problem Description:   
No trigger point feedback.. Touching laser head produces no sound.

Technician Findings:    
S2030 Skin Conduction Probe A6125
1. Requires cable replacement.
2. No UDI label

Work Performed    
TR171 Skin Conduction Probe (A6125)
Cable replaced..
UDI Label added.
 
🔧 Work Performed
TR171 Skin Conduction Probe (A6125) Cable replaced. UDI Label added
🔍 Technician Findings
S2030 Skin Conduction Probe A6125 1. Requires cable replacement. 2. No UDI label
⚠️ Problem Description
No trigger point feedback. Touching laser head produces no sound

Timeline

📋
▶
4 Work Order Created Feb 20, 8:55 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 20, 11:05 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
⏱️
▶
2 Labor Added Feb 20, 11:11 AM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 2h 18m, 0m
⏳ 4.2 business days
📨
▶
3 Status: Invoice Pending Feb 26, 1:38 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254928

Bottlenecks

Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 20, 8:55 AM
Invoice #
SM-254928

Work Details (4)

Name Type Status Qty Amount Date
WL-03113489 Expenses Open 1 $0.00 Feb 20, 8:55 AM
WL-03113650 Labor Open 0.16666666666667 $17.50 Feb 20, 11:05 AM
WL-03113652 Labor Open 1.25 $148.75 Feb 20, 11:07 AM
WL-03113662 Labor Open 0.25 $26.25 Feb 20, 11:11 AM

Details