Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353123 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Feb 20, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 20, 2026 Completed: Feb 20, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0 / 5
Feb 20 → Feb 20 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
1.4 days
Over SLA
Created: Feb 20, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
0.1 days Total Age
⏱️
1.4d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 12 days old
🚨
Primary Delay 1.4 days stuck in "Ready to Bill"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/20 Sidekick Tech I plugged the bed and exercised all movements, the head/back section would not fully raise until the knee section was lowered as the limit switch was engaged to prevent binding. Bed fully functional
🔍 Technician Findings
2/20 Sidekick Tech Found bed with tag stating "broken head of bed".
⚠️ Problem Description
Head of bed won't raise
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Feb 20, 4:10 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Xiraiyah Coston
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Stephanie Ramen Feb 20, 4:18 PM
Technician: Side Kick Technician
💵
▶
2 Expenses Added Feb 20, 4:45 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 35m, 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 23, 7:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
⏳ 1.6 business days
📨
▶
3 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254811

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 20, 4:10 PM
Invoice #
SM-254811

Work Details (1)

Name Type Status Qty Amount Date
WL-03114385 Expenses Open 1 $0.00 Feb 20, 4:45 PM

Details