Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353144 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • PC

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Feb 20, 2026 → Jan 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 19, 2026
✗ SLA Missed (1 biz days late)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 20, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0
Feb 20 → Feb 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.1 days
Created: Feb 20, 2026 Due: Feb 19, 2026 Completed: Jan 1, 2026 (49 days early)
📅
0.0 days Total Age
⏱️
0.1d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 12 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GE Healthcare Bed Services Annuity Invoice: January 2026 Full Service w/Parts (FSWP) 2900 Additional Assets added 1/1/26
🔍 Technician Findings
GE Healthcare Bed Services Annuity Invoice: January 2026 Full Service w/Parts (FSWP) Additional Assets added 1/1/26
⚠️ Problem Description
GE Healthcare Bed Services Annuity Invoice: January 2026 Full Service w/Parts (FSWP) 2900 Additional Assets added 1/1/26

Timeline

📋
▶
4 Work Order Created Feb 20, 5:53 PM
Work Order Created → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jennifer Johnson
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Jennifer Johnson Feb 20, 6:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13m
📨
Status: Invoice Pending by Yecenia Campos Feb 21, 5:07 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 58m, 0m
🧾
Invoice Created Feb 21, 5:19 PM
Invoice Number: SM-254629

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Feb 20, 5:53 PM
Invoice #
SM-254629

Work Details (1)

Name Type Status Qty Amount Date
WL-03114526 Labor Open 1 $72,649.20 Feb 20, 5:55 PM

Details