Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353284 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 23, 2026 → Feb 24, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Mar 2, 2026

✓ SLA Met (4 biz days early)

Active: 1 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 24, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 23 → Feb 23, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

1d

▶ Clock Running

Status: Assigned

Feb 23 → Feb 24, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

Created: Feb 23, 2026 Completed: Feb 24, 2026

Business Days Used 1 / 5

0 5d budget

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 23 → Feb 23	Created	▶ Running	0	0 / 5
Feb 23 → Feb 24	Assigned	▶ Running	1	1 / 5

Dispatch 0.0d

Coordinators 1.7d

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.7 days
Over SLA

Billing
0.0 days

Created: Feb 23, 2026 Due: Mar 2, 2026 Completed: Feb 24, 2026 (6 days early)

📅

1.7 days Total Age

⏱️

6.1d in Closed Longest Stage

🔄

4 transitions Status Changes

⚠️

6.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 9 days old

🚨

Primary Delay 6.1 days stuck in "Closed"

⏱️

Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

1.7d / 0.5d SLA

Closed

6.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        replaced gatch that the top has snapped off and knocked off blue handle and preformed check list on bed to ensure unit is ready for use                    

🔍 Technician Findings

                        bed was found with broken on it                    

⚠️ Problem Description

                        Physical Damage - Gatch top snaped off along with cap                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

3 Work Order Created Feb 23, 1:24 PM

Work Order Created → Technician Assigned → Status: Assigned

👷

Technician Assigned by Jennifer Johnson

Technician: Carlos Robles

👷

Status: Assigned by Jennifer Johnson

From: Entered

To: Assigned

Duration in Previous: 0m

⏱️

4x Labor Added Feb 23, 1:32 PM

Type: Labor, Parts

Status: Open

Qty: 3, 0.5, 1

⏳ 2.0 business days

✔️

Status: Completed by Carlos Robles Feb 24, 2:22 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 1d 0h, 0m

⚠️ 6.0 business days

📄

▶

2 Status: Ready to Bill Mar 3, 11:15 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created Mar 4, 8:00 AM

Invoice Number: SM-255519

Bottlenecks

Assigned

Duration: 1.7 business days (threshold: 4.0 business hours)

Exceeded by 1.2 business days

Closed

Duration: 6.1 business days (threshold: 1.0 business days)

Exceeded by 5.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Feb 23, 1:24 PM

Invoice #

SM-255519

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03116236	Labor	Open	3	$285.00	Feb 23, 1:32 PM
WL-03116237	Labor	Open	0.5	$0.00	Feb 23, 1:32 PM
WL-03116238	Parts	Open	1	$445.69	Feb 23, 1:32 PM
WL-03116239	Parts	Open	1	$4.66	Feb 23, 1:32 PM