Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353286 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Elmwood — 1200 Clearview Pkwy Bldg B, 5th floor, Harahan LA, 70123

Feb 23, 2026 → Feb 23, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 3, 2026
✓ SLA Met (5 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 24 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Over SLA
Created: Feb 23, 2026 Due: Mar 3, 2026 (2 days overdue)
📅
0.9 days Total Age
⏱️
6.4d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 9 days old
🚨
Primary Delay 6.4 days stuck in "Closed"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.9d / 0.5d SLA
Closed
6.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced front and back shell tested all bed functions and returned bed to service
🔍 Technician Findings
front and back shell cracked needed to be replaced
⚠️ Problem Description
footboard front and back shell/ shell front
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Feb 23, 1:34 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: a0h5A00000HFqqFQAT, Kenneth Lancara
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 3x Labor Added Feb 23, 8:42 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7h 7m, 0m
⚠️ 6.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 9:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 1h

Bottlenecks

Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 23, 1:34 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03116968 Labor Open 2 $190.00 Feb 23, 8:42 PM
WL-03116969 Parts Open 1 $0.00 Feb 23, 8:42 PM
WL-03116970 Parts Open 1 $0.00 Feb 23, 8:42 PM

Details