Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353292 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Feb 23, 2026 → Feb 25, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 2, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Feb 23, 2026 Completed: Feb 25, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0 / 5
Feb 23 → Feb 24 Ready for Scheduling ▶ Running 1 1 / 5
Feb 24 → Feb 25 Assigned ▶ Running 1 2 / 5
Dispatch 0.0d
Coordinators 3.6d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Billing
1.2 days
Over SLA
Created: Feb 23, 2026 Due: Mar 2, 2026 Completed: Feb 25, 2026 (5 days early)
📅
2.7 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 9 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010594042HTM

🔧 Work Performed
2/23/26: Quote submitted. Waiting for PO hard copy. 2/25/26: PO received, swapped isolator, cycle tested bed, returned to service.
🔍 Technician Findings
CPR Isolator needs replacing.
⚠️ Problem Description
Jon Sanchez: (Physical Damage) Reported Problem: Head doesn't rise.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 23, 1:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 24, 8:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 55m
⏱️
▶
2 Labor Added Feb 25, 8:41 AM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23h 57m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 4:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 7h
📨
▶
2 Status: Invoice Pending Feb 27, 2:06 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255034

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 23, 1:47 PM
Invoice #
SM-255034

Work Details (1)

Name Type Status Qty Amount Date
WL-03119065 Labor Open 1.5 $142.50 Feb 25, 8:41 AM

Details