Created: Feb 23, 2026
Due: Mar 3, 2026 (2 days overdue)
📅
3.1 daysTotal Age
⏱️
5.0d in ClosedLongest Stage
🔄
3 transitionsStatus Changes
⚠️
6.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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At Risk - Monitor Closely
Ready to Bill • 9 days old
🚨
Primary Delay5.0 days stuck in "Closed"
⏱️
Total Delay6.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.1d / 0.5d SLA
Closed
5.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
KL 2/24 replaced batteries and cover waiting on siderail limit switch and casters
KL 2/25- Biomed mentioned that they will replace the casters and limit switch when they arrive as they are possibly on backorder
🔍Technician Findings
bed needed new batteries/ foot right siderail limit switch and casters
⚠️Problem Description
batteries x2 YUASA-NP18-12B/ casters x4 27-2830k/ foot base cover QP27-1087part on hand / foot right siderail limit switch 27-2944K
📄Description
Bed, Electric
Timeline
📋
▶
3
Work Order Created Feb 23, 2:00 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician:a0h5A00000HFqqFQAT, Kenneth Lancara
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
⏳2.0 business days
⏱️
2x Labor Added Feb 24, 10:13 PM
Type:Labor, Parts
Status:Open
Qty:2
⏳1.2 business days
✔️
Status: Completed by Kenneth LancaraFeb 25, 10:30 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:2d 8h, 0m
⏳4.5 business days
📄
Status: Ready to Bill by Hannah ShawMar 4, 2:36 AM
From:Closed
To:Ready to Bill
Duration in Previous:6d 4h
Bottlenecks
Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)