Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353304 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Elmwood — 1200 Clearview Pkwy Bldg B, 5th floor, Harahan LA, 70123

Feb 23, 2026 → Feb 25, 2026

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Mar 3, 2026

✓ SLA Met (3 biz days early)

Active: 3 biz days

🕐 Clock stopped: Completed (Feb 26, 2026)

▶ Clock Running

Status: Created

Feb 23 → Feb 23, 2026

0 business days (counted)

Running total: 0 of ? biz days used

3d

▶ Clock Running

Status: Assigned

Feb 23 → Feb 26, 2026

3 business days (counted)

Running total: 3 of ? biz days used

Created: Feb 23, 2026 Completed: Feb 26, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 23 → Feb 23	Created	▶ Running	0	0
Feb 23 → Feb 26	Assigned	▶ Running	3	3

Dispatch 0.0d

Coordinators 3.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
3.0 days
Over SLA

Created: Feb 23, 2026 Due: Mar 3, 2026 (2 days overdue)

📅

3.0 days Total Age

⏱️

4.9d in Closed Longest Stage

🔄

3 transitions Status Changes

⚠️

6.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely

Ready to Bill • 9 days old

🚨

Primary Delay 4.9 days stuck in "Closed"

⏱️

Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

3.0d / 0.5d SLA

Closed

4.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        replaced full footboard assembly tested bed functions and returned bed to service                    

🔍 Technician Findings

                        located footboard at lake terrace location and took it to elmwood to install no other problems found on bed                    

⚠️ Problem Description

                        footboard front shell                    

📄 Description

                        3002 Secure II Bed, Electric                    

Timeline

📋

▶

3 Work Order Created Feb 23, 2:09 PM

Work Order Created → Technician Assigned → Status: Assigned

👷

Technician Assigned by Jennifer Johnson

Technician: Kenneth Lancara

👷

Status: Assigned by Jennifer Johnson

From: Entered

To: Assigned

Duration in Previous: 0m

⏳ 3.0 business days

⏱️

▶

2 3x Labor Added Feb 25, 9:53 PM

3x Labor Added → Status: Completed

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 2d 7h, 0m

⏳ 4.5 business days

📄

Status: Ready to Bill by Hannah Shaw Mar 4, 2:02 AM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 4h

Bottlenecks

Assigned

Duration: 3.0 business days (threshold: 4.0 business hours)

Exceeded by 2.5 business days

Closed

Duration: 4.9 business days (threshold: 1.0 business days)

Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready to Bill

Priority

PC

Type

Repair

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Feb 23, 2:09 PM

Invoice #

N/A

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03120505	Labor	Open	1	$95.00	Feb 25, 9:53 PM
WL-03120506	Labor	Open	1	$95.00	Feb 25, 9:53 PM
WL-03120507	Parts	Open	1	$0.00	Feb 25, 9:53 PM