Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353309 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Elmwood — 1200 Clearview Pkwy Bldg B, 5th floor, Harahan LA, 70123

Feb 23, 2026 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 26 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Created: Feb 23, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
3.0 days Total Age
⏱️
4.9d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 9 days old
🚨
Primary Delay 4.9 days stuck in "Closed"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Closed
4.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
KL 2/25 / Biomed mentioned that they will replace the parts when they arrive as they are possibly on backorder
🔍 Technician Findings
footboard connector cable frame side has a short and makes the footboard only work on only one half, no bed motion functions are working on that side of the footboard
⚠️ Problem Description
knee down function inop on footboard side, footboard connector need to be replaced/ KLwill return for this repair 1/15--------- est: 2 hrs
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 23, 2:18 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 25, 10:34 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 8h, 0m
⏳ 4.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 2:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 3h

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 23, 2:18 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03120554 Labor Open 0.25 $23.75 Feb 25, 10:34 PM

Details