Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353310 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Elmwood — 1200 Clearview Pkwy Bldg B, 5th floor, Harahan LA, 70123

Feb 23, 2026 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 23 → Feb 25, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 25 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Created: Feb 23, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
1.9 days Total Age
⏱️
5.5d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 9 days old
🚨
Primary Delay 5.5 days stuck in "Closed"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Closed
5.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced fowler motor and adjusted limit switch and installed new footboard and tested all bed functions, returned bed to service
🔍 Technician Findings
fowler motor damaged and foot board was missing needed to be replaced
⚠️ Problem Description
fowler motor 3005700003 (part on hand)/footboard assembly missing 3005700103
📄 Description
3002 Secure II Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 23, 2:19 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Feb 24, 9:49 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 7h, 0m
⚠️ 5.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 11:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 1h

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 23, 2:19 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03118761 Labor Open 0.25 $23.75 Feb 24, 9:49 PM
WL-03118762 Labor Open 2 $190.00 Feb 24, 9:49 PM
WL-03118763 Parts Open 1 $0.00 Feb 24, 9:49 PM
WL-03118764 Parts Open 1 $0.00 Feb 24, 9:49 PM

Details