Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353311 ↗ ServiceMax

GE HEALTHCARE • Repair • PC

📍 Ochsner Elmwood — 1200 Clearview Pkwy Bldg B, 5th floor, Harahan LA, 70123

Feb 23, 2026 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
3d
▶ Clock Running
Status: Assigned
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 26, 2026
Coordinators 3.0d
Field Work 0.0d
✓ SLA Met
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Created: Feb 23, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
3.0 days Total Age
⏱️
4.9d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 9 days old
🚨
Primary Delay 4.9 days stuck in "Closed"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
KL 2/24- replaced brake trigger tested brake/neutral/ drive functions KL 2/25- located batteries at lake terrace location and replaced the batteries on bed/ Biomed mentioned that they will replace the casters when they arrive as they are possibly on backorder
🔍 Technician Findings
brake trigger broken and batteries dont hold charge/ bed moves when brakes are applied
⚠️ Problem Description
27-1448 Brake trigger/ casters x4 27-2830k/ batteries x2 YUASA-NP18-12
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 23, 2:20 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
2x Labor Added Feb 24, 10:06 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
⏳ 1.2 business days
⏱️
Labor Added Feb 25, 10:11 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Feb 25, 10:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 1:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 3h

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 23, 2:20 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03118788 Labor Open 2 $190.00 Feb 24, 10:06 PM
WL-03118789 Parts Open 1 $0.00 Feb 24, 10:06 PM
WL-03120521 Labor Open 1.5 $142.50 Feb 25, 10:11 PM

Details