Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
🕐 Clock stopped: Completed (Feb 26, 2026)
3d
▶ Clock Running
Status: Assigned
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 23, 2026
Completed: Feb 26, 2026
Coordinators
3.0 days
Over SLA
Created: Feb 23, 2026
Due: Feb 28, 2026 (5 days overdue)
⏱️
4.9d in Closed
Longest Stage
🔄
3 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
4.9 days stuck in "Closed"
⏱️
Total Delay
6.3 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔧
Work Performed
replaced power supply/ replaced footboard assembly/ replaced power cords and tested all bed functions and returned bed to service
🔍
Technician Findings
bed had a bad power supply and footboard and power cord were missing and needed to be replaced
⚠️
Problem Description
power supply 3005300157/foot board assembly 3005700103 /power cord x2 3002700049
📄
Description
Bed, Electric
Timeline
📋
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
2d 7h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
6d 3h
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
ℹ️ Work Order Details
Technician
Kenneth Lancara
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03120520 |
Labor |
Open |
4 |
$380.00 |
Feb 25, 10:06 PM |