Created: Feb 23, 2026
Due: Feb 28, 2026 (5 days overdue)
📅
3.0 daysTotal Age
⏱️
4.9d in ClosedLongest Stage
🔄
3 transitionsStatus Changes
⚠️
6.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 9 days old
🚨
Primary Delay4.9 days stuck in "Closed"
⏱️
Total Delay6.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.9d / 0.5d SLA
Closed
4.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
replaced gatch motor and replaced footboard assembly tested all bed functions and returned bed to service
🔍Technician Findings
gatch motor kept lowering when button was let off and knee section kept dropping and footboard was missing from bed . located footboard at another location and took it to elmwood
⚠️Problem Description
gatch motor 3003016602 (part on hand) /footboard assembly missing 3006700136
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Feb 23, 2:25 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From:Entered
To:Assigned
Duration in Previous:0m
⏳3.0 business days
⏱️
▶
2
3x Labor Added Feb 25, 9:58 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:2d 7h, 0m
⏳4.5 business days
📄
Status: Ready to Bill by Hannah ShawMar 4, 2:05 AM
From:Closed
To:Ready to Bill
Duration in Previous:6d 4h
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)