Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353436 ↗ ServiceMax

TENNESSEE VALLEY SCIENTIFIC SUPPORT • Repair • PC

📍 Tennessee Valley Scientific Support — 105 Southern Oaks Dr, Huntsville AL, 35811

Feb 24, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 10, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
0d
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 24, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0
Feb 24 → Feb 24 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 24, 2026 Due: Mar 10, 2026 Completed: Feb 24, 2026 (14 days early)
📅
0.0 days Total Age
⏱️
1.2d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 1.2 days stuck in "Ready to Bill"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Sale of Qty 6 IDP3 tip seal kits

Timeline

📋
▶
3 Work Order Created Feb 24, 9:25 AM
Work Order Created → Labor Added → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
▶
3 Technician Assigned Feb 24, 9:35 AM
Technician Assigned → Status: Assigned → Status: Ready to Bill
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Tami Dawe
From: Closed
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Feb 24, 8:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11h 11m
💰
Status: Invoiced by Hannah Shaw Feb 24, 9:05 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m
⏳ 2.4 business days
🧾
Invoice Created Feb 26, 12:17 PM
Invoice Number: SM-254796

Bottlenecks

Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Feb 24, 9:25 AM
Invoice #
SM-254796

Work Details (2)

Name Type Status Qty Amount Date
WL-03117297 Labor Open 6 $1,150.00 Feb 24, 9:25 AM
WL-03117309 Expenses Open 1 $12.00 Feb 24, 9:29 AM

Details