Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353469 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 24, 2026 → Feb 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 3, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 24, 2026 Completed: Feb 24, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0 / 5
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0 / 5
Feb 24 → Feb 24 Assigned ▶ Running 0 0 / 5
Feb 24 → Feb 24 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.9d
Field Work 0.0d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Field Work
0.0 days
Billing
1.1 days
Over SLA
Created: Feb 24, 2026 Due: Mar 3, 2026 Completed: Feb 24, 2026 (7 days early)
📅
0.9 days Total Age
⏱️
1.1d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 1.1 days stuck in "Ready to Bill"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Found pin missing from pedal, replaced, checked all functions, no issues found, returned equipment to service.
🔍 Technician Findings
Note stating pedal at head end not operational
⚠️ Problem Description
Request Repair Service, note stating pedal head end not working Cogdill, Kevin
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 24, 11:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 24, 3:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 6m
🔧
Status: Tech On Site by Kevin Cogdill Feb 24, 6:21 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 8m
⏱️
▶
2 2x Labor Added Feb 24, 6:34 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
📄
Status: Ready to Bill by Brandi Alvarez Feb 25, 3:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 22m
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 28, 12:59 PM
Invoice Number: SM-254919

Bottlenecks

Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 24, 11:06 AM
Invoice #
SM-254919

Work Details (2)

Name Type Status Qty Amount Date
WL-03118401 Labor Open 0.5 $0.00 Feb 24, 6:34 PM
WL-03118402 Labor Open 2 $0.00 Feb 24, 6:34 PM

Details