Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353471 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 24, 2026 → Feb 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 3, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 24, 2026 Completed: Feb 24, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0 / 5
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0 / 5
Feb 24 → Feb 24 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
0.0 days
Created: Feb 24, 2026 Due: Mar 3, 2026 Completed: Feb 24, 2026 (7 days early)
📅
0.4 days Total Age
⏱️
6.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 6.1 days stuck in "Closed"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

waiting on po to close

🔧 Work Performed
pulled right side cover found limit switch was knocked off and bar was knocked off track replaced broken limit switch and reset bar track
🔍 Technician Findings
found unit broken
⚠️ Problem Description
right side rail will not stay up looks as if been ran into wall Robles, Carlos
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Feb 24, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 24, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
⏱️
Labor Added Feb 24, 12:52 PM
Type: Labor
Status: Open
Qty: 2
✔️
▶
3 Status: Completed Feb 24, 2:00 PM
Status: Completed → Parts Added → Status: Closed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 11:12 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 7d 9h, 0m
💰
Status: Invoiced by Hannah Shaw Mar 3, 11:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255518

Bottlenecks

Closed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 24, 11:07 AM
Invoice #
SM-255518

Work Details (2)

Name Type Status Qty Amount Date
WL-03117705 Labor Open 2 $190.00 Feb 24, 12:52 PM
WL-03117818 Parts Open 1 $190.16 Feb 24, 2:01 PM

Details