📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615
Feb 24, 2026 → Feb 24, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 3, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 24, 2026Completed: Feb 24, 2026
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 24 → Feb 24
Created
▶ Running
0
0 / 5
Feb 24 → Feb 24
Ready for Scheduling
▶ Running
0
0 / 5
Feb 24 → Feb 24
Assigned
▶ Running
0
0 / 5
Feb 24 → Feb 24
Tech On Site
▶ Running
0
0 / 5
Dispatch0.0d
Coordinators0.9d
Field Work0.0d
Billing0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Feb 24, 2026
Due: Mar 3, 2026
Completed: Feb 24, 2026 (7 days early)
📅
0.9 daysTotal Age
⏱️
5.6d in ClosedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
4.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay5.6 days stuck in "Closed"
⏱️
Total Delay4.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
The address on WO is incorrect, showing equipment in Greenville SC. This equipment is actually in Charleston SC, Roper St Francis Downtown, 316 Calhoun ST.
🔧Work Performed
Completed check of all functions, no issues found, returned equipment to service.
🔍Technician Findings
No note stating any issues, check all functions
⚠️Problem Description
Request Repair Service, no notes stating any issue, check all functions
Cogdill, Kevin
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Feb 24, 11:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 24, 1:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 21m
🔧
Status: Tech On Site by Kevin CogdillFeb 24, 6:22 PM
From:Assigned
To:Tech On Site
Duration in Previous:4h 51m
⏱️
▶
3
Labor Added Feb 24, 6:41 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From:Tech On Site
To:Completed
Duration in Previous:19m
🏁
Status: Closed by Kevin Cogdill
From:Completed
To:Closed
Duration in Previous:1m
⚠️5.7 business days
📄
Status: Ready to Bill by Hannah ShawMar 3, 11:36 PM
From:Closed
To:Ready to Bill
Duration in Previous:7d 4h
📨
▶
2
Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number:SM-255526
Bottlenecks
Assigned
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Closed
Duration: 5.6 business days (threshold: 1.0 business days)