Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353521 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 24, 2026 → Feb 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 3, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 24, 2026 Completed: Feb 24, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0 / 5
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0 / 5
Feb 24 → Feb 24 Assigned ▶ Running 0 0 / 5
Feb 24 → Feb 24 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.5d
Field Work 0.1d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Field Work
0.1 days
Billing
1.1 days
Over SLA
Created: Feb 24, 2026 Due: Mar 3, 2026 Completed: Feb 24, 2026 (7 days early)
📅
0.6 days Total Age
⏱️
1.1d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 1.1 days stuck in "Ready to Bill"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Check all functions, no issues found, returned equipment to service.
🔍 Technician Findings
No note stating any issue, check all functions
⚠️ Problem Description
Kevin Cogdill: Request Repair Service, no notes stating any issues, check all functions
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Feb 24, 1:57 PM
Work Order: WO-01353521
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 24, 2:06 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Feb 24, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 8m
🔧
Status: Tech On Site by Kevin Cogdill Feb 24, 6:25 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 10m
⏱️
▶
2 4x Labor Added Feb 24, 6:56 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 31m, 0m
📄
Status: Ready to Bill by Brandi Alvarez Feb 25, 3:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 59m
📨
▶
2 Status: Invoice Pending Feb 26, 12:26 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 28, 12:59 PM
Invoice Number: SM-254919

Bottlenecks

Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 24, 1:57 PM
Invoice #
SM-254919

Work Details (4)

Name Type Status Qty Amount Date
WL-03118447 Labor Open 2 $0.00 Feb 24, 6:56 PM
WL-03118448 Labor Open 0.5 $0.00 Feb 24, 6:56 PM
WL-03118449 Expenses Open 1 $0.00 Feb 24, 6:56 PM
WL-03118450 Expenses Open 1 $0.00 Feb 24, 6:56 PM

Details