Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353522 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 24, 2026 → Feb 24, 2026

✅ Completed

PSM

SLA Clock

Last business day of February 2026 · Target: Feb 27, 2026

✓ SLA Met (3 biz days early)

Active: 0 biz days

🕐 Clock stopped: Completed (Feb 24, 2026)

▶ Clock Running

Status: Created

Feb 24 → Feb 24, 2026

0 business days (counted)

Running total: 0 of ? biz days used

0d

▶ Clock Running

Status: Ready for Scheduling

Feb 24 → Feb 24, 2026

0 business days (counted)

Running total: 0 of ? biz days used

0d

▶ Clock Running

Status: Assigned

Feb 24 → Feb 24, 2026

0 business days (counted)

Running total: 0 of ? biz days used

0d

▶ Clock Running

Status: Tech On Site

Feb 24 → Feb 24, 2026

0 business days (counted)

Running total: 0 of ? biz days used

Created: Feb 24, 2026 Completed: Feb 24, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 24 → Feb 24	Created	▶ Running	0	0
Feb 24 → Feb 24	Ready for Scheduling	▶ Running	0	0
Feb 24 → Feb 24	Assigned	▶ Running	0	0
Feb 24 → Feb 24	Tech On Site	▶ Running	0	0

Dispatch 0.0d

Coordinators 0.5d

Field Work 0.1d

Billing 1.1d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.5 days

Field Work
0.1 days

Billing
1.1 days
Over SLA

Created: Feb 24, 2026 Due: Mar 31, 2026 Completed: Feb 24, 2026 (35 days early)

📅

0.6 days Total Age

⏱️

2.0d in Closed Longest Stage

🔄

7 transitions Status Changes

⚠️

1.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 8 days old

🚨

Primary Delay 2.0 days stuck in "Closed"

⏱️

Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

0.4d / 0.5d SLA

Tech On Site

0.1d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Completed pm service, checked all functions, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Kevin Cogdill: Request PM Service, check all functions                    

📄 Description

                        Zoom Prime Series Stretcher                    

Timeline

📋

Work Order Created Feb 24, 1:57 PM

Work Order: WO-01353522

Type: Preventive Maintenance

Priority: PSM

📅

Status: Ready for Scheduling by Kimberly Hardison Feb 24, 2:06 PM

From: Entered

To: Ready for Scheduling

Duration in Previous: 8m

👷

▶

2 Technician Assigned Feb 24, 3:14 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 1h 7m

🔧

Status: Tech On Site by Kevin Cogdill Feb 24, 6:24 PM

From: Assigned

To: Tech On Site

Duration in Previous: 3h 10m

⏱️

▶

3 Labor Added Feb 24, 6:45 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Kevin Cogdill

From: Tech On Site

To: Completed

Duration in Previous: 24m

🏁

Status: Closed by Kevin Cogdill

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 2.6 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 26, 6:10 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 23h

📨

Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 8h 31m, 0m

⏳ 1.0 business days

🧾

Invoice Created Feb 28, 12:59 PM

Invoice Number: SM-255042

Bottlenecks

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 1.1 business days (threshold: 1.0 business days)

Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Feb 24, 1:57 PM

Invoice #

SM-255042

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03118437	Labor	Open	2	$0.00	Feb 24, 6:45 PM