Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353524 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Feb 24, 2026 → Feb 24, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 3, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
0d
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 24, 2026 Completed: Feb 24, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0 / 5
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0 / 5
Feb 24 → Feb 24 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
1.3 days
Over SLA
Created: Feb 24, 2026 Due: Mar 3, 2026 Completed: Feb 24, 2026 (7 days early)
📅
0.2 days Total Age
⏱️
2.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 8 days old
🚨
Primary Delay 2.4 days stuck in "Closed"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech made sure the cord was fully inserted and the verified alarm cleared
🔍 Technician Findings
Daniel from Sidekick discovered the power cord was fully inserted and the verified alarm cleared.
⚠️ Problem Description
Mattress not detected.
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
Work Order Created Feb 24, 2:02 PM
Work Order: WO-01353524
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Brandi Alvarez Feb 24, 2:26 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23m
💵
Expenses Added Feb 24, 3:00 PM
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 24, 3:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 52m
✔️
Status: Completed by Matthew Bateman Feb 24, 3:24 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 3:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
📨
▶
2 Status: Invoice Pending Feb 27, 2:42 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 24, 2:02 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03117978 Expenses Open 1 $0.00 Feb 24, 3:00 PM

Details