Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353596 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 24, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 3, 2026
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 5 of 5 biz days used
Created: Feb 24, 2026 Completed: Mar 3, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 24 → Feb 24 Created ▶ Running 0 0 / 5
Feb 24 → Feb 24 Ready for Scheduling ▶ Running 0 0 / 5
Feb 24 → Mar 2 Assigned ▶ Running 4 4 / 5
Mar 2 → Mar 3 Tech On Site ▶ Running 1 5 / 5
Dispatch 0.0d
Coordinators 4.3d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Field Work
0.3 days
Created: Feb 24, 2026 Due: Mar 3, 2026 Completed: Mar 3, 2026 (on time)
📅
4.3 days Total Age
⏱️
4.2d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Closed • 8 days old
🚨
Primary Delay 4.2 days stuck in "Assigned"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.2d / 0.5d SLA
Tech On Site
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'260302_MStelter: Upgraded with thick bar linkage kit including replaceing the sled bushings.
🔍 Technician Findings
'260302_MStelter: Side brake/steer pedals were upside down and had the narrow linkage.
⚠️ Problem Description
Mark Stelter: Request REPAIR WO. Cot side steer/brake pedals are upside down, It has the originally thin bar linkage that needs upgraded.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 24, 4:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 24, 5:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
⏳ 4.8 business days
🔧
Status: Tech On Site by Mark Stelter Mar 2, 4:55 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5d 23h
⏱️
▶
2 3x Labor Added Mar 2, 7:18 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 24m, 0m

Bottlenecks

Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Feb 24, 4:49 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03126974 Labor Open 3 $0.00 Mar 2, 7:18 PM
WL-03126975 Labor Open 1 $0.00 Mar 2, 7:18 PM
WL-03126976 Parts Open 1 $292.95 Mar 2, 7:18 PM

Details