📍 Ben Taub Hospital — 1504 Ben Taub Loop, Houston Tx, 77030
Feb 24, 2026 → Mar 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (37 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
1d
▶ Clock Running
Status: Created
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 4, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Feb 25, 2026Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 25 → Feb 26
Created
▶ Running
1
1
Feb 26 → Feb 26
Assigned
▶ Running
0
1
Feb 26 → Mar 4
Scheduled
▶ Running
4
5
Mar 4 → Mar 5
Tech On Site
▶ Running
1
6
Dispatch2.0d
Coordinators5.0d
Field Work1.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
5.0 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Feb 25, 2026
Due: Apr 27, 2026
Completed: Mar 5, 2026 (53 days early)
📅
6.1 daysTotal Age
⏱️
5.0d in ScheduledLongest Stage
🔄
4 transitionsStatus Changes
⚠️
4.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Closed • 8 days old
🚨
Primary Delay5.0 days stuck in "Scheduled"
⏱️
Total Delay4.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/26/2026 MNewman - dispatching for March 6th per Teams message from Marvin
🔧Work Performed
Template Name: FMI32097_Code 1_part_replace.
Template Description: FMI32097_Code 1_part_replace.
Problem Found: FMI32097_Heater door replacement.
Action Taken: FMI 32097 completed. Inspected the Heater doors. Heater doors found to be damaged. Replaced both heater doors as per Service Manual Addendum (5971733) and screws tightened as per instructions.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
FMI 32097 implemented.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.