Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353797 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 25, 2026 → Feb 25, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 4, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 25, 2026 Completed: Feb 25, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 25 → Feb 25 Created ▶ Running 0 0 / 5
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 0 / 5
Feb 25 → Feb 25 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.3d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.3 days
Created: Feb 25, 2026 Due: Mar 4, 2026 Completed: Feb 25, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
5.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 7 days old
🚨
Primary Delay 5.2 days stuck in "Closed"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I re-inserted them and the bed was then fully functional.
🔍 Technician Findings
Bed and footboard were getting power but no functions. The wires had been pushed out from the receptacle for the footboard.
⚠️ Problem Description
Controls on bed not working
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 25, 12:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 25, 2:06 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: David Hernandez
👷
Technician Assigned by Rhea Berry Feb 25, 2:13 PM
Technician: Side Kick Technician
💵
▶
2 Expenses Added Feb 25, 2:27 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21m, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Mar 3, 11:51 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 6d 9h
📨
▶
3 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255526
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 25, 12:19 PM
Invoice #
SM-255526

Work Details (2)

Name Type Status Qty Amount Date
WL-03119669 Expenses Open 1 $0.00 Feb 25, 2:27 PM
WL-03129116 Labor Open - $0.00 Mar 3, 11:51 PM

Details