Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353904 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Feb 25, 2026 → Feb 25, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 4, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 25, 2026 Completed: Feb 25, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 25 → Feb 25 Created ▶ Running 0 0 / 5
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 0 / 5
Feb 25 → Feb 25 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.2d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.3 days
Created: Feb 25, 2026 Due: Mar 4, 2026 Completed: Feb 25, 2026 (7 days early)
📅
0.2 days Total Age
⏱️
4.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 7 days old
🚨
Primary Delay 4.8 days stuck in "Closed"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
4.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I replaced the PT left side rail PCB, And the PT rt foot caster. I tested all functions and placed back into service. I tested functions of the bed and placed back into service.
🔍 Technician Findings
Bed left side rail controls not working. PT foot caster is broken.
⚠️ Problem Description
PT left side rail PCB needs replaced SWINGLE, MICHAEL
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 25, 3:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 25, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
⏱️
▶
2 3x Labor Added Feb 25, 5:46 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 11m, 0m
⏳ 4.8 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 12:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 6h
📨
▶
3 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255526
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 25, 3:57 PM
Invoice #
SM-255526

Work Details (3)

Name Type Status Qty Amount Date
WL-03119964 Labor Open 1 $0.00 Feb 25, 5:46 PM
WL-03119965 Parts Open 1 $0.00 Feb 25, 5:46 PM
WL-03119966 Parts Open 1 $0.00 Feb 25, 5:46 PM

Details