Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353905 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA BUCKS HOSPITAL — 380 Oxford Valley Rd, Langhorne PA, 19047

Feb 25, 2026 → Feb 26, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 4, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 25, 2026 Completed: Feb 26, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 25 → Feb 25 Created ▶ Running 0 0 / 5
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 0 / 5
Feb 25 → Feb 26 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Billing
0.0 days
Created: Feb 25, 2026 Due: Mar 4, 2026 Completed: Feb 26, 2026 (6 days early)
📅
1.4 days Total Age
⏱️
4.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 7 days old
🚨
Primary Delay 4.3 days stuck in "Closed"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I reseated the side rail cable and tested the bed. Bed seems to be functioning properly.
🔍 Technician Findings
Issue with side rail controls not working.
⚠️ Problem Description
PT left side rail cable and over lay need replaced. SWINGLE, MICHAEL
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 25, 3:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 25, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
⏱️
▶
2 3x Labor Added Feb 26, 3:56 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23h 21m, 0m
⏳ 4.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 2:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 10h
📨
▶
2 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255526

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 25, 3:59 PM
Invoice #
SM-255526

Work Details (3)

Name Type Status Qty Amount Date
WL-03121639 Labor Open 0.5 $0.00 Feb 26, 3:56 PM
WL-03121640 Labor Open 0.75 $0.00 Feb 26, 3:56 PM
WL-03121641 Travel Open 22 $0.00 Feb 26, 3:56 PM

Details